From the first phone call Lesley gave us confidence that we had chosen the right person to look after my father, Jame's funeral. Empathy, care, reassurance and professionalism. This first impression was carried throughout the whole of her service, such that it did not even occur to us that things would go other than perfectly. My father was beautifully presented when we visited him at the funeral home - we visited him several times - and this gave my mother (his wife of 64 years and partner of 70 years) real peace before the service. The cars arrived on time and Lesley and her staff were finely presented and had the perfect demeanor. On a more practical note, Lesley always picked up the phone or called back herself. There was never an attempt by Lesley to up sell, just an attentive, caring ear followed by a sensible caring suggestion and often to question the need to spend extra at all. James would have appreciated that. What more could ask to give James a wonderful farewell. Thank you Lesley. RH.
On behalf of our mum Kathleen, our family can't thank you enough for the caring and sensitive way you treated our mum, you're a lovely lady with a beautiful soul. Your professionalism is outstanding. At a time when grieving you took all the worry away from us and made sure everything we needed was taken care of. Regards, C, G, A and family.
We wanted to let you know how much we appreciated the way you looked after mum for us. You are a very kind and caring person, nothing was too much trouble for you, every little detail was taken care of. From what mum wore, to having her hair done. There are no words to express our heartfelt thanks. Regards, C and J.
We just want to offer our gratitude for all the care and support you offered during the recent funeral of our mum and wife. Your professionalism and sympathy made us feel safe and secure in the knowledge that we were passing her over into your care for her final journey. You and your team made a very sad and difficult time for our family that much easier than it could have been - we really appreciated all that you did for us, and we felt that we were looked after in a personal and caring way. With grateful thanks, D, K, M and L.
Thank you. Thank you for caring and looking after my mother so professionally. With your direction we gave my mother the very best celebration of her life we could, on a beautiful sunny day. The service you gave us was so very personal, you gave exceptional support at a very difficult time. The turnout was amazing! This is testament to the lifelong friends that my mother had, and whilst this is a tricky accolade, so many people said that it was simply 'the best funeral that they had been to'....this is something my mum would have been very much proud of! A.W.
Just a note to thank you for the wonderful kindness, care and compassion you provided to all my family after the death of my father on 2nd February 2019. We knew as soon as we met you that we could put our trust in you and that you would provide us with a first class service. Your help and support throughout a truly traumatic experience was greatly appreciated. I would not hesitate to recommend you. Kind regards, J.H.
Many thanks for the care and respect you showed Janet while she was with you and at her funeral. Your professionalism and compassion made a difficult time easier to bear. Thank you, with best wishes, J.A.
Just like to say a big thank you to Lesley and her team for the amazing support and care given to us during what has been a difficult time. All aspects of your service was carried out in a very dignified and personal manor. We are so grateful for everything and proud you were part of the day. Once again, thank you. K. O'H.
Thank you so much for doing a fantastic job for my dad. You made what is an extremely difficult time more bearable. You showed so much warmth, care and sensitivity. We really appreciated your efforts and kind gestures. Thank you. CT and family.
Thank you for taking care of mum and easing the burden. You are thoughtful and so kind, making mum's last trip so special. Lots of love, L, A and families.
To Lesley and staff
Can't thank you enough for all your kindness and for looking after Nancy with care and compassion. God bless you, love P, P, L and family.